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Marking Guests as No Show

This article explains how to mark guests as No Show in aleno, why it’s useful, and how it connects to features like No Show fees and email templates.

1. How to update the status

You can mark a reservation as No Show in several ways:

1.1. In the mini form dropdown

  • Open the reservation.

  • In the mini form, select No Show from the status dropdown.

screenshot of aleno backend

1.2. Directly in the left-hand dropdown

  • In the reservation list, use the dropdown next to the reservation to select No Show.

screenshot of aleno backend

1.3. Enter the number of No Show guests

  • After setting the status, you can enter the number of guests who did not attend. This is useful for partial No Shows.

screenshot of aleno backend

2. Why mark guests as No Show?

2.1. Better reporting
Marking No Shows ensures your reports accurately reflect attendance patterns. You can find the reporting in ReportIn or Insights.

2.2. Required for charging No Show fees
If your venue uses No Show fees, marking the reservation accordingly is necessary before charging. Find out more about aleno Pay No Shows here.

2.3. No Show prevention through guest notifications
By marking a guest as No Show, you can trigger an automatic email notification (see your template under Settings > Email > Templates > No show e-mail).

screenshot of aleno backend

This helps manage guest expectations and can reduce future No Shows.

This templates not only allow you to inform guests about missing their reservation, but also to individually communicate your no show policy and inform them about possible no show charges.

If you don't want to send out emails to your guests when marking the reservation as no show, you can individually stop the email by clicking on "stop" in the little pop up in the right hand corner.

screenshot of aleno backend

screenshot of aleno backend

If you want to generally disable this email, please reach out to support@aleno.me. 

For more on configuring your email templates, see the related article: Automatic E-Mails: Set-up and Use

Summary

Consistently marking No Shows in aleno is key to maintaining accurate data, enforcing your cancellation policies, and improving future attendance rates. This feature ensures that operational decisions are based on reliable statistics and helps you take proactive measures—whether through fee collection, guest communication, or preventive strategies—to minimise lost revenue and optimise service planning.