The integration with aleno allows restaurants to seamlessly collect and analyze guest reviews, with the ability to view review scores and comments directly within the aleno system.
The integration with aleno enables restaurants to record and analyze guest reviews with the option of viewing the reviews and comments directly in the aleno system.
Get in contact with re:spondelligent directly
1. Installation
- By concluding a contract with re:spondelligent, you will be provided with a link:
iwantto.review/... - Send us this link in an email including your desired review sentence, which should be linked in the review email.
- aleno will do the linking
2. Configuration in aleno
After re:spondelligent has been installed, guests who receive a review email and click on the link will be redirected to the re:spondelligent landing page where they can leave a review.
➡️ In order for a guest to receive the evaluation e-mail, the reservation must be set to the status "Departed" in the aleno system (manually or automatically):
- You can decide individually for which shifts the evaluation e-mail should be activated. For example, only for reservations during the evening shift, etc.
To do this, navigate to your shifts and select a corresponding shift. - Scroll down and select the "Review e-mails" checkbox
- Save these settings for the shift.
💡 If the review mails are to be activated for all reservations, the steps mentioned must be activated in all shifts.
BONUS
For businesses that use a connection to their Lightspeed POS, this configuration offers further advantages, as the Auto CheckOut function can be used to set a time limit for how long a reservation should be automatically checked out after the payment status has been received from Lightspeed:
3. Review Mail examples
3.1. Option with text only
The default template for the review email (found under Settings > Emails > Reviews), which includes the integrated re:spondelligent link, contains the following wording:
{{RestaurantLogoCenter}}
Hi {{CustomerFirstName}} {{CustomerLastName}}
It was a pleasure to have you with us on {{ReservationStartDate}}. We hope you had great time, too!
Let us know if you enjoyed your stay at {{RestaurantName}} by clicking on the following link and leaving a review. That would be great and help us a lot to improve our service!Leave a review
All the best
Your {{RestaurantName}}-Team
3.2. Graphic Option
Alternatively, you can provide guests with the ability to select a star rating directly within the email. By clicking on one of the stars, guests will be redirected to the review platform, and their selected rating will be automatically recorded.
