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What Information is Synced from the PMS?

Understanding what information is synced from the PMS to aleno is crucial for effective reservation management. This guide details the types of data that are transferred.

Protel

  • Guest data of all profiles in the booking
    • first and last name
    • name prefix
    • gender
    • birthday
    • language
    • email
    • phone
    • street
    • city
    • postal code
    • state
    • country
    • description
      • The Protel "Hinweise für Restaurant" gets synced to the "PMS description" field in aleno
      • (optional) the customer description in aleno, gets synced to "Hinweise fur restaurant" in Protel.
    • UDFs
      • these are user defined fields and can be customized on the Protel side. Inform support@aleno.me which UDFs you would like to see in aleno.
  • Booking data
    • Booking dates
    • Package
      • Bookable Packages
      • Inclusive Packages
      • Rateplan Codes
    • Room number
    • Room type
    • Booking status
    • Pax size
    • Kids + ages
    • Status

Mews

  • Guest data of all profiles in the booking
    • first and last name
    • phone
    • email
    • gender
    • birthday
    • street
    • city
    • state
    • country
    • language
    • restaurantId
    • Description (called guest profile note in Mews)
    • Title
  • Booking data
    • Booking dates
    • Booking status
    • Room number
    • Room type
    • Package
      • products
      • rates
      • services
    • PAX
    • Kids + ages
    • Status

Opera

  • Guest data of all profiles in the booking
    • first and last name
    • gender
    • birthday
    • language
    • email
    • phone
    • isVIP
    • street
    • city
    • postal code
    • state
    • country
    • description
    • comments (title & value)
  • Booking data
    • Booking dates
    • Booking status
    • Room number
    • Package
    • PAX
    • Kids + ages
    • Status


Fidelio

  • Customer data
    • first and last name(guestFirstname, guestName)
    • phone (telephone)
    • email
    • gender
    • birthday
    • street
    • city
    • state
    • country
    • code (ZIP)
    • language
    • restaurantId
    • Description (notes)
    • Title
  • Booking data
    • Booking dates(guestArrival, guestDeparture)
    • Booking status(reservationState)
    • Room number(roomNum)
    • Package

Daylight PMS from Shiji

  • Customer data
    • first and last name(details.firstName, details.lastName)
    • phone 
    • email
    • gender
    • birthday
    • street, postal code, city, country (only primary address)
    • language
    • company names
    • title

  • Booking data
    • Booking dates(arrivalDate, departureDate)
    • Booking status(status.statusCode.description)
    • Room number(roomId) & room type
    • Package (roomType.code, ratePlan.code, purchaseElements)
    • Guest Messages Custom Fields (_embedded.guestMessages customFields)
    • People Count & People Count by Age
    • Group ID, Group Name
    • Multi-Room reservations will be linked reservations in aleno