What happens if a booking gets updated on the PMS?
Booking updates in the PMS system can affect restaurant reservations. This article explains how such updates are handled.
Automatic updates
- Date
- aleno automatically updates the dates of the reservations if the booking dates are adjusted
- Mealplan
- aleno automatically adjust reservations according to mealplan updates. If, for example, the mealplan for a booking is changed from breakfast only to halfboard, aleno will automatically create additional dinner reservations for this booking. Given there is a dinner rule active.
- PAX & Kids
- Changes to the number of guests in PMS systems are automatically synchronised in aleno for existing bookings, provided that the number of guests remains consistent throughout the entire stay. If the number of guests varies on individual days of the stay, aleno will only apply and update the guest count to match the first day of the entire hotel booking.
Changes to the hotel booking, such as adding children or adjusting their ages, are handled under the same conditions.
- Changes to the number of guests in PMS systems are automatically synchronised in aleno for existing bookings, provided that the number of guests remains consistent throughout the entire stay. If the number of guests varies on individual days of the stay, aleno will only apply and update the guest count to match the first day of the entire hotel booking.
- Booking status
- If the booking status gets updated in the PMS, we update accordingly. Cancelations and no-shows lead to automatic cancelations in aleno.
- Room number
- aleno automatically updates the room number when this is changed in the PMS.
- Room type
- We automatically show the room type.