Notifications About Booking Errors
Currently, there are two common errors caused by active PMS automation rules that lead to notifications:
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Reservation could not be created – because no matching shift was found.
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Reservation created outside of shift hours – the reservation was created at a time outside the configured shift times.
Each notification indicates which automation rule caused the error, allowing you to quickly trace the root of the issue.
The number (e.g. 30+) indicates how often the error has occurred in total. This also includes repeated attempts to create the same reservation – so it does not reflect the number of individual affected reservations.
Note: Only account owners and admin users have access to the center and its notifications.
Resolving Issues via the PMS Resolution Center
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Receive notification: When an error occurs, you’ll receive a notification that shows the error and the affected automation rule.
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Access the Resolution Center: By clicking the notification, you’ll be taken to the PMS Resolution Center, where a list of all failed hotel reservations is displayed.
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You can also access the center via Settings > Integrations > PMS.
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View details: Select a reservation from the list to open a step-by-step guide to resolve the issue. You'll also see a clear error description there.
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Fix the issue: Follow the recommended steps to resolve the error. If needed, you can jump directly to the related shift or rule by clicking “Edit shift(s)” or “Review rule.”
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Monitor error status: As long as the notification isn’t marked as read, the error count will continue to increase. Once marked as read, the count will stop. If the error happens again, a new notification will be sent.
Tip: Fixing one issue often resolves other related issues as well.
What Happens After Fixing the Error?
Depending on the error type, there are two different scenarios:
Scenario 1: Reservations were not created due to missing shift
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Fix: You adjust the automation rule and add a suitable shift.
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Pop-up prompt: After making the change within the shift settings, you'll be asked whether you want to re-activate the rule immediately. If you confirm, the rule will be re-synced.
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Result: Within a few minutes, the synchronization is completed, the missing reservations are created, and the error disappears from the PMS Resolution Center.
Scenario 2: Reservations were created outside of shift times
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Fix: You update the shift times (e.g. by extending the hours).
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Pop-up notice: After the change, you’ll be informed that the shift is linked to automation rules.
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Direct rule re-check: You’ll have the option to click “Review the rules” to check and synchronize the rule.
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Result: Once confirmed, the rule is re-checked, the reservations are moved to the correct times, and the error disappears from the PMS Resolution Center.
Important Note
Changes to automation rules or shifts do not trigger an automatic re-sync.
Make sure to re-check the rule via the pop-up prompt to apply your changes and continue the automation.
You can also manually trigger a re-sync at any time by clicking the “Re-sync rule” button in the error overview.
Frequently Asked Questions (FAQ)
What if I can’t resolve the error myself?
If you're unable to resolve the issue, please contact the aleno Support Team at support@aleno.me for further assistance.
Can I permanently delete errors?
Error notifications are removed once marked as read. Until then, they remain visible.
Is the Resolution Center regularly updated?
Yes, the PMS Resolution Center is automatically updated whenever a rule is re-synced or a new error is registered.