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Introduction to aleno Pay

This article explains what aleno pay can be used for and what is required to set it up for the first time.

 

For contractual details and prices, please check your contract or reach out to support@aleno.me.

What is aleno Pay?

aleno Pay is aleno’s fully integrated payment solution for handling credit card details and payments directly within aleno.

It is used whenever:

  • credit card details are required as part of a reservation, or

  • payments are processed via aleno.

aleno Pay connects aleno with certified, PCI-compliant payment service providers, which securely handle all payment and card data. This ensures a seamless setup and a secure payment experience for both restaurants and guests.

When do I need aleno Pay?

You need aleno Pay if you want to:

  • enable no-show protection (credit card details are collected and tokenised)

  • charge guests in advance, for example for menus, tickets, or other items

  • (coming soon) sell vouchers via aleno

Payment provider options

Before activating aleno Pay, you need to decide how you want to set it up.

Option 1: Setup via Marketplace (Stripe)

Fastest and easiest option

Payment provider:

  • Stripe

How it works:

  • Setup is done directly via the aleno Marketplace

  • No existing acquiring contract is required

  • No additional configuration from the aleno team is needed

Once Stripe is connected, aleno Pay is ready to use.

Please find a full guide for the Stripe Set Up here.

Option 2: Setup via existing acquirer + PSP

If you already work with a payment acquirer (for example Worldline, Nexi, or Card Complete), aleno Pay can be connected via a Payment Service Provider (PSP).

Supported PSPs:

  • Datatrans

  • Wallee

How it works:

  • Your existing acquirer is connected to one of the supported PSPs

  • aleno coordinates the setup together with you and the PSP

  • Additional information and configuration steps are required

If you want to set up aleno Pay with an integration to your existing acquirer, please reach out to support@aleno.me.

Our aleno team will guide you through the process.

At a high level, the following steps are involved:

  • Required business and account information is collected

  • aleno connects the selected PSP to your aleno account

  • Once the setup is completed, aleno Pay is activated

The exact steps depend on your acquirer and PSP and are handled together with our team.

💡 Next steps after aleno Pay is set up

Once aleno Pay is active, you can configure specific use cases: