SMS: Templates

In this article you will find all the necessary templates for your SMS.

 

  • Note that placeholders can potentially have longer content, which would increase the cost.

    Example: The placeholder for the last name {{CustomerLastName}} could be short like Ley or long like Von Stuckrad Barre.

  • Avoid unnecessary filler words.

  • Empty spaces count as character as well
    E.g.: 
    Hello{{if...}} our lovely guest {{/if}} has less characters than 
    Hello {{if...}} our lovely Guest {{/if}}
  • If a text is to be deleted, enter a space in the empty text field. This is the only way to save the change/deletion of the text.

 

SMS - Templates

Minimal templates

  • Confirmation SMS - Neutral

    Your booking: {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

  • Confirmation SMS - Formal

    We confirm your booking for {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. 
    Your {{RestaurantName}}

  • Reminder SMS - Neutral

    Reminder: Reservation at {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

  • Reminder SMS - Formal

    Short reminder: We reserved for you {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. 
    Your {{RestaurantName}}.

  • Cancellation SMS - Neutral

    Cancellation: Reservation at {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

  • Cancellation SMS - Formal

    Your booking for {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.  has been cancelled. We apologize.
    Your {{RestaurantName}}.

  • Dismissed SMS - Neutral

    So sorry. We cannot welcome you at {{ReservationStartDate}}, {{ReservationStartTime}} at {{RestaurantName}}.

  • Dismissed SMS - Formal

    Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}}. We apologies.
    Your {{RestaurantName}}.

  • Provisional SMS - Neutral
    Provisional Reservation at {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

  • Provisional SMS - Formal
    Your booking for {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. ist provisional.

  • Credit card is auto-dismissed SMS - Neutral
    So sorry. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment.

  • Credit card is auto-dismisses SMS - Formal

    Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment.
    Yours {{RestaurantName}}.

  • Credit card is requested SMS - Neutral

    To complete your reservation at {{RestaurantName}}, {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours.

  • Credit card is requested SMS - Formal

    Please {{ReservationCreditCardLink}}within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation.
    Yours {{RestaurantName}}.

  • Sell items is auto-dismissed SMS - Neutral
    So sorry. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment.

    Sell items is auto-dismissed SMS  - Formal

  • Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment.
    Yours {RestaurantName}}. 

  • items are requested SMS - Neutral

    To complete your reservation at {{RestaurantName}}, provide your credit card details within {{ReservationCreditCardLinkExpirationTime}} hours.

  • items are requested SMS  - Formal

    Please provide your credit card details within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation.
    Yours {{RestaurantName}}.

 

Detailed templates

Detailed templates may include customer tags too like first name or such. This could spend more than 1 segment.

  • Confirmation SMS - Neutral

    Booking confirmation for {{CustomerFirstName}}: {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. 
    Please call us for changes. 

  • Confirmation SMS - Formal

    We confirm your booking at {{RestaurantName}} for

     Mr./Mrs. {{CustomerLastName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
    Please call us for changes.

  • Reminder SMS - Neutral

    Booking reminder for {{CustomerFirstName}}: {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.  at {{RestaurantName}}.
    Please call for changes.

  • Reminder SMS - Formal

    Please remind your booking for

     Mr./Mrs. {{CustomerLastName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
    Your {{RestaurantName}}

  • Cancellation SMS - Neutral

    Hi {{CustomerFirstName}}. So sorry, we have to canel your reservation at {{RestaurantName}}, for {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

  • Cancellation SMS - Formal

    Your booking for  Mr./Mrs. {{CustomerLastName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.  has been cancelled. We apologize.
    Your {{RestaurantName}}.

  • Dismissed SMS - Neutral

    Hi {{CustomerFirstName}}. So sorry. We cannot welcome you at {{ReservationStartDate}}, {{ReservationStartTime}}.
    Your {{RestaurantName}}.

  • Dismissed SMS - Formal

    Dear Mr./Mrs. {{CustomerLastName}}. Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}}. We apologies.
    Your {{RestaurantName}}.

  • Provisional SMS - Neutral
    Hi {{CustomerFirstName}}. Your booking at {{RestaurantName}}, {ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. is provisional.

  • Provisional SMS - Formal
    Dear Mr./Mrs {{CustomerLastName}}. Your booking for {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. is provisional and only valid after confirmation.

  • Credit card is auto-dismissed SMS - Neutral
    Hi {{CustomerFirstName}}. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment. So sorry.

  • Credit card is auto-dismisses SMS - Formal

    Dear Mr./Mrs {{CustomerLastName}}. Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment.
    Yours {{RestaurantName}}.

  • Credit card is requested SMS - Neutral

    Hi {{CustomerFirstName}}. To complete your reservation at {{RestaurantName}}, {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours.

  • Credit card is requested SMS - Formal

    Dear Mr./Mrs {{CustomerLastName}}. Please provide your credit card details within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation. 
    Yours {{RestaurantName}}.

  • Sell items is auto-dismissed SMS - Neutral
    Hi {{CustomerFirstName}}. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment. So sorry.

    Sell items is auto-dismissed SMS  - Formal

  • Dear Mr./Mrs {{CustomerLastName}}. Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment. 
    Yours {RestaurantName}}.

  • items are requested SMS - Neutral

    Hi {{CustomerFirstName}}. To complete your reservation at {{RestaurantName}}, {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours. 
    So sorry.

  • items are requested SMS  - Formal

    Dear Mr./Mrs {{CustomerLastName}}. Please {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation. 
    Yours {{RestaurantName}}.