SMS
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      1. aleno Help Center
      2. Restaurant Settings
      3. SMS

      SMS: Templates

      In this article you will find all the necessary templates for your SMS.

       

      • Note that placeholders can potentially have longer content, which would increase the cost.

        Example: The placeholder for the last name {{CustomerLastName}} could be short like Ley or long like Von Stuckrad Barre.

      • Avoid unnecessary filler words.

      • Empty spaces count as character as well
        E.g.: 
        Hello{{if...}} our lovely guest {{/if}} has less characters than 
        Hello {{if...}} our lovely Guest {{/if}}

      • If a text is to be deleted, enter a space in the empty text field. This is the only way to save the change/deletion of the text.

       

      SMS - Templates

      Minimal templates

      • Confirmation SMS - Neutral

        Your booking: {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

      • Confirmation SMS - Formal

        We confirm your booking for {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. 
        Your {{RestaurantName}}

      • Reminder SMS - Neutral

        Reminder: Reservation at {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

      • Reminder SMS - Formal

        Short reminder: We reserved for you {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. 
        Your {{RestaurantName}}.

      • Cancellation SMS - Neutral

        Cancellation: Reservation at {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

      • Cancellation SMS - Formal

        Your booking for {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.  has been cancelled. We apologize.
        Your {{RestaurantName}}.

      • Dismissed SMS - Neutral

        So sorry. We cannot welcome you at {{ReservationStartDate}}, {{ReservationStartTime}} at {{RestaurantName}}.

      • Dismissed SMS - Formal

        Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}}. We apologies.
        Your {{RestaurantName}}.

      • Provisional SMS - Neutral
        Provisional Reservation at {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

      • Provisional SMS - Formal
        Your booking for {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. ist provisional.

      • Credit card is auto-dismissed SMS - Neutral
        So sorry. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment.

      • Credit card is auto-dismisses SMS - Formal

        Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment.
        Yours {{RestaurantName}}.

      • Credit card is requested SMS - Neutral

        To complete your reservation at {{RestaurantName}}, {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours.

      • Credit card is requested SMS - Formal

        Please {{ReservationCreditCardLink}}within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation.
        Yours {{RestaurantName}}.

      • Sell items is auto-dismissed SMS - Neutral
        So sorry. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment.

        Sell items is auto-dismissed SMS  - Formal

      • Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment.
        Yours {RestaurantName}}. 

      • items are requested SMS - Neutral

        To complete your reservation at {{RestaurantName}}, provide your credit card details within {{ReservationCreditCardLinkExpirationTime}} hours.

      • items are requested SMS  - Formal

        Please provide your credit card details within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation.
        Yours {{RestaurantName}}.

       

      Detailed templates

      Detailed templates may include customer tags too like first name or such. This could spend more than 1 segment.

      • Confirmation SMS - Neutral

        Booking confirmation for {{CustomerFirstName}}: {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. 
        Please call us for changes. 

      • Confirmation SMS - Formal

        We confirm your booking at {{RestaurantName}} for

         Mr./Mrs. {{CustomerLastName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
        Please call us for changes.

      • Reminder SMS - Neutral

        Booking reminder for {{CustomerFirstName}}: {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.  at {{RestaurantName}}.
        Please call for changes.

      • Reminder SMS - Formal

        Please remind your booking for

         Mr./Mrs. {{CustomerLastName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
        Your {{RestaurantName}}

      • Cancellation SMS - Neutral

        Hi {{CustomerFirstName}}. So sorry, we have to canel your reservation at {{RestaurantName}}, for {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

      • Cancellation SMS - Formal

        Your booking for  Mr./Mrs. {{CustomerLastName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.  has been cancelled. We apologize.
        Your {{RestaurantName}}.

      • Dismissed SMS - Neutral

        Hi {{CustomerFirstName}}. So sorry. We cannot welcome you at {{ReservationStartDate}}, {{ReservationStartTime}}.
        Your {{RestaurantName}}.

      • Dismissed SMS - Formal

        Dear Mr./Mrs. {{CustomerLastName}}. Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}}. We apologies.
        Your {{RestaurantName}}.

      • Provisional SMS - Neutral
        Hi {{CustomerFirstName}}. Your booking at {{RestaurantName}}, {ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. is provisional.

      • Provisional SMS - Formal
        Dear Mr./Mrs {{CustomerLastName}}. Your booking for {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. is provisional and only valid after confirmation.

      • Credit card is auto-dismissed SMS - Neutral
        Hi {{CustomerFirstName}}. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment. So sorry.

      • Credit card is auto-dismisses SMS - Formal

        Dear Mr./Mrs {{CustomerLastName}}. Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment.
        Yours {{RestaurantName}}.

      • Credit card is requested SMS - Neutral

        Hi {{CustomerFirstName}}. To complete your reservation at {{RestaurantName}}, {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours.

      • Credit card is requested SMS - Formal

        Dear Mr./Mrs {{CustomerLastName}}. Please provide your credit card details within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation. 
        Yours {{RestaurantName}}.

      • Sell items is auto-dismissed SMS - Neutral
        Hi {{CustomerFirstName}}. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment. So sorry.

        Sell items is auto-dismissed SMS  - Formal

      • Dear Mr./Mrs {{CustomerLastName}}. Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment. 
        Yours {RestaurantName}}.

      • items are requested SMS - Neutral

        Hi {{CustomerFirstName}}. To complete your reservation at {{RestaurantName}}, {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours. 
        So sorry.

      • items are requested SMS  - Formal

        Dear Mr./Mrs {{CustomerLastName}}. Please {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation. 
        Yours {{RestaurantName}}.