SMS: Templates

In this article you will find all the necessary templates for your SMS.

Note that placeholders can potentially have longer content, which would increase the cost.

Example: The placeholder for the last name {{CustomerLastName}} could be short like Ley or long like Von Stuckrad Barre.
Avoid unnecessary filler words.
Empty spaces count as character as well
E.g.:
Hello{{if...}} our lovely guest {{/if}} has less characters than
Hello {{if...}} our lovely Guest {{/if}}
If a text is to be deleted, enter a space in the empty text field. This is the only way to save the change/deletion of the text.

SMS - Templates

Minimal templates

Confirmation SMS - Neutral

Your booking: {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
Confirmation SMS - Formal

We confirm your booking for {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
Your {{RestaurantName}}
Reminder SMS - Neutral

Reminder: Reservation at {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.

{{#if ReservationReconfirmationLink}}Reconfirm: {{ReservationReconfirmationLink}}{{/if}}
Reminder SMS - Formal

Short reminder: We reserved for you {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
Your {{RestaurantName}}.

{{#if ReservationReconfirmationLink}}Reconfirm: {{ReservationReconfirmationLink}}{{/if}}
Cancellation SMS - Neutral

Cancellation: Reservation at {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
Cancellation SMS - Formal

Your booking for {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. has been cancelled. We apologize.
Your {{RestaurantName}}.
Dismissed SMS - Neutral

So sorry. We cannot welcome you at {{ReservationStartDate}}, {{ReservationStartTime}} at {{RestaurantName}}.
Dismissed SMS - Formal

Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}}. We apologies.
Your {{RestaurantName}}.
Provisional SMS - Neutral
Provisional Reservation at {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
Provisional SMS - Formal
Your booking for {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. ist provisional.
Credit card is auto-dismissed SMS - Neutral
So sorry. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment.
Credit card is auto-dismisses SMS - Formal

Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment.
Yours {{RestaurantName}}.
Credit card is requested SMS - Neutral

To complete your reservation at {{RestaurantName}}, {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours.
Credit card is requested SMS - Formal

Please {{ReservationCreditCardLink}}within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation.
Yours {{RestaurantName}}.
Sell items is auto-dismissed SMS - Neutral
So sorry. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment.

Sell items is auto-dismissed SMS - Formal
Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment.
Yours {RestaurantName}}.
items are requested SMS - Neutral

To complete your reservation at {{RestaurantName}}, provide your credit card details within {{ReservationCreditCardLinkExpirationTime}} hours.
items are requested SMS - Formal

Please provide your credit card details within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation.
Yours {{RestaurantName}}.

Detailed templates

Detailed templates may include customer tags too like first name or such. This could spend more than 1 segment.

Confirmation SMS - Neutral

Booking confirmation for {{CustomerFirstName}}: {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
Please call us for changes.
Confirmation SMS - Formal
We confirm your booking at {{RestaurantName}} for
Mr./Mrs. {{CustomerLastName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
Please call us for changes.
Reminder SMS - Neutral

Booking reminder for {{CustomerFirstName}}: {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. at {{RestaurantName}}.
Please call for changes. {{#if ReservationReconfirmationLink}}Reconfirm: {{ReservationReconfirmationLink}}{{/if}}
Reminder SMS - Formal
Please remind your booking for
Mr./Mrs. {{CustomerLastName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
Your {{RestaurantName}}{{#if ReservationReconfirmationLink}}Reconfirm: {{ReservationReconfirmationLink}}{{/if}}
Cancellation SMS - Neutral

Hi {{CustomerFirstName}}. So sorry, we have to canel your reservation at {{RestaurantName}}, for {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P.
Cancellation SMS - Formal

Your booking for Mr./Mrs. {{CustomerLastName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. has been cancelled. We apologize.
Your {{RestaurantName}}.
Dismissed SMS - Neutral

Hi {{CustomerFirstName}}. So sorry. We cannot welcome you at {{ReservationStartDate}}, {{ReservationStartTime}}.
Your {{RestaurantName}}.
Dismissed SMS - Formal

Dear Mr./Mrs. {{CustomerLastName}}. Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}}. We apologies.
Your {{RestaurantName}}.
Provisional SMS - Neutral
Hi {{CustomerFirstName}}. Your booking at {{RestaurantName}}, {ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. is provisional.
Provisional SMS - Formal
Dear Mr./Mrs {{CustomerLastName}}. Your booking for {{RestaurantName}}, {{ReservationStartDate}}, {{ReservationStartTime}}, {{ReservationPeopleCount}} P. is provisional and only valid after confirmation.
Credit card is auto-dismissed SMS - Neutral
Hi {{CustomerFirstName}}. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment. So sorry.
Credit card is auto-dismisses SMS - Formal

Dear Mr./Mrs {{CustomerLastName}}. Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment.
Yours {{RestaurantName}}.
Credit card is requested SMS - Neutral

Hi {{CustomerFirstName}}. To complete your reservation at {{RestaurantName}}, {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours.
Credit card is requested SMS - Formal

Dear Mr./Mrs {{CustomerLastName}}. Please provide your credit card details within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation.
Yours {{RestaurantName}}.
Sell items is auto-dismissed SMS - Neutral
Hi {{CustomerFirstName}}. We cannot welcome you at {{ReservationStartDate}} {{ReservationStartTime}} at {{RestaurantName}} due to failed payment. So sorry.

Sell items is auto-dismissed SMS - Formal
Dear Mr./Mrs {{CustomerLastName}}. Unfortunately we cannot welcome you on {{ReservationStartDate}}, {{ReservationStartTime}} due to failed payment.
Yours {RestaurantName}}.
items are requested SMS - Neutral

Hi {{CustomerFirstName}}. To complete your reservation at {{RestaurantName}}, {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours.
So sorry.
items are requested SMS - Formal

Dear Mr./Mrs {{CustomerLastName}}. Please {{ReservationCreditCardLink}} within {{ReservationCreditCardLinkExpirationTime}} hours to complete your reservation.
Yours {{RestaurantName}}.